Refund and Returns Policy

Thank you for shopping at GiftopBD. We’re committed to ensuring your satisfaction with our products. Please read our Return and Refund Policy to understand how we handle returns and refunds.

 

You have 2 days from the date of delivery to initiate a return for any product you are not satisfied with. 

 

To be eligible for a return, the product must be in its original condition, unused, and in the same packaging.

 

To start the return process, please contact our customer support team through the provided contact information. You will receive instructions on returning the product.

 

Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method used for the purchase.

 

If you receive a damaged or defective product, we are happy to exchange it for the same item. Contact our customer support team to arrange the exchange.

 

You will be responsible for the cost of shipping the returned product unless the return is due to our error.

 

Some items, such as gift cards, clearance items, and personalized products, may not be eligible for returns. We will specify if a product is non-returnable.

 

If you haven’t received your refund, please check your bank account or contact your credit card company. It may take some time for the refund to process completely.

 

If you have any questions or need assistance with the return or refund process, please reach out to our customer support team through the provided contact information.

 

We reserve the right to update or modify our Return and Refund Policy. Any changes will be posted on this page.

 

By shopping at GiftopBD, you agree to our Return and Refund Policy. We strive to ensure a fair and hassle-free return and refund process to provide you with a positive shopping experience.